At Goldmani, a brand of Undual Analytics Private Limited, we are committed to providing you with a seamless experience when buying, selling, or storing digital gold. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds may be made. By using our Services, you agree to the terms of this policy.
Once a purchase of digital gold has been successfully completed, it cannot be canceled or reversed. All transactions are final and binding, as the gold is purchased based on the current market price at the time of the transaction. Due to the fluctuating nature of gold prices, we are unable to offer refunds or cancellations after the transaction is confirmed.
Upon successful payment, a confirmation of the digital gold purchase will be sent to your registered email and reflected in your account. You are responsible for reviewing the transaction details immediately. In the unlikely event of a technical issue or incorrect transaction, please contact our customer support team within 24 hours for resolution.
Similar to the purchase of digital gold, once you initiate a sale of your digital gold and it is confirmed, the transaction cannot be canceled or reversed. The sale price is determined based on the prevailing market rate, and the sale proceeds will be credited to your bank account after any applicable deductions (e.g., transaction fees).
A confirmation email will be sent after the sale of your digital gold, and the details will be updated in your account. Please review the transaction details to ensure accuracy.
You may redeem your digital gold for physical gold (coins or bars) by placing a redemption request on our platform. Once the redemption request is placed and payment for delivery fees (if applicable) is confirmed, it cannot be canceled or modified. The redeemed physical gold will be delivered to your registered address as per the shipping terms.
All fees related to the redemption process, including shipping and handling fees, are non-refundable. Once you opt for the physical gold delivery, any fees paid for the processing and delivery of the physical gold are final and will not be refunded under any circumstances.
In the event of a technical error during a transaction (e.g., double charging or incorrect amounts being credited to your account), we will investigate the matter. If an error is found on our part, we will promptly initiate a refund or correct the transaction within a reasonable timeframe.
To request a refund due to a technical error, please contact our customer support team at [Insert Support Email] within 24 hours of the transaction. Refunds will only be issued after a thorough investigation and confirmation of the error. The refund will be processed through the original payment method used for the transaction.
If you notice any discrepancies or unauthorized transactions in your account, please notify us immediately at support@goldmani.in or call our customer service. We will review the issue and take the necessary steps to resolve it.
Goldmani shall not be liable for any failure to process transactions, including cancellations or refunds, due to circumstances beyond our control (force majeure events), such as natural disasters, strikes, wars, or government actions.
We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our Services after any changes indicates your acceptance of the modified policy.
If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to our support team for assistance:
Email: info@goldmani.in
Address: Undual Analytics Private Limited, 512/10, Outer Ring Road, Mahadevapura, Bangalore, India - 560048
